Review Management
Reviews can be the lifeblood of your business. They are one of the main driving factors for customers when choosing to book an experience with you. Monitor and manage your online reputation with Magpie’s reputation management tools and never miss an important review.
Connect your sources
With Magpie, you can import your reviews from sources such as Google, Tripadvisor, Viator, GetYourGuide and Expedia. We are working on connecting other sources to help you see how your experiences are performing across your reseller channels.
Analyze reviews
With all of your reviews in one place you can analyze exactly how your experiences are being reviewed over time across your connected resellers. Filter by date, source or product. Search reviews for specific words to see common themes across reviews. Search names to see how your staff are representing your company.
Review responses
Responding to reviews where possible is very important in portraying your company as being in touch with their customers. Letting customers know you appreciate their positive review adds to a good customer service experience. Dealing with negative reviews gives you a chance to rectify the situation and show potential customers reading reviews that you are attentive to issues that can happen.
Review widget
Display review scores on your own website with our review widget. Set the sources and minimum review score you want to display and Magpie will generate a snippet of code for you to add to your website to let customers know how your experiences rate across some of the world’s most credible and recognizable travel brands.