Review Dashboard Overview
Overview
The Review Dashboard serves as the central monitoring hub for all your customer reviews in Magpie. It provides four main sections that offer different perspectives on your review data.
Dashboard Sections
Overall Sentiment and Common Phrases
This panel displays the most frequently occurring positive and negative phrases found across your reviews. It provides quick insight into what customers are saying about your experiences without needing to read every individual review.
Overall sentiment – common phrases
Positive
- Great way to see the city
- The guide was friendly and knowledgeable
- Well organized and easy to use
- Highly recommend this tour
- Loved the flexibility and convenience
Negative
- Felt rushed at some stops
- A bit expensive for what you get
- Could have used more information on the bus
- Wish there was more time at each location
- Confusing instructions for where to catch the bus
Average Score Trend
A line chart tracks how your average review scores have evolved over time. Alongside the chart, four key metrics are displayed:
- Total Reviews - The total number of reviews received
- Average Score - Your overall average rating
- Highest Score - The best rating received
- Lowest Score - The lowest rating received
Average Score Trend
24
Total
4.38
Average
5.0
Highest
1.0
Lowest
*Average scores per period on display
Overview by Score
This section breaks down your reviews by star rating using two complementary visualizations:
- A horizontal bar chart showing the count of reviews at each rating level
- A donut chart displaying the percentage distribution across star ratings
Overview by score
Overview by Source
This section analyzes where your reviews are coming from across platforms:
- A horizontal bar chart showing review counts per source (such as GetYourGuide, Google, TripAdvisor, Viator, and Expedia)
- A donut chart displaying the proportion of reviews from each platform
Overview by source
How to Use the Dashboard
Use the dashboard to monitor your overall review performance, identify positive and negative sentiment patterns, track score trends over time, and understand which distribution channels are generating the most customer feedback.