Connections

Viator Connection Issues

Overview

With the introduction of Two Factor Authentication (2FA) on Viator, you may need to periodically refresh your Viator connection to maintain functionality. This guide walks you through the update process.

Steps to Update Your Connection

Step 1: Access the Viator Connection Page

Navigate to your Viator Connection settings within the Magpie platform.

Step 2: Initiate the Update

Update Connection

Click Actions and select Update Connection from the menu options.

Step 3: Re-enter Your Credentials

Input your login credentials. If the system displays a generic email address (such as connections@magpie.travel), you can replace it with your personal Viator credentials.

Step 4: Enter the Verification Code

Viator will send a verification code to your registered email address as part of the 2FA security process. Check your inbox for this code.

Step 5: Complete the Update

Enter the verification code into the designated field and finalize the connection update.

When to Refresh

You should update your connection whenever you notice:

Products are not syncing properly between Viator and Magpie
Import or export operations are failing
You receive authentication error messages

Regular refreshing ensures secure, continued access to your integrated Viator account.